Refund Request Window
12-Hour Refund Request Window
If you believe your order qualifies for a refund, you should contact AYIZM support within 12 hours of receiving the order or becoming aware of the relevant issue. Requests submitted after this period may be declined unless required otherwise by applicable law. Submitting a request does not automatically guarantee approval. Each request may be reviewed based on the circumstances and available evidence.
Eligible Refunds
A refund or replacement may be considered where the customer receives an incorrect item, a materially damaged item, a materially defective item, or an order that otherwise qualifies under our stated policies. Customers may be asked to provide clear photos, videos, packaging images, order details, or other reasonable evidence before a decision is made.
Non-Refundable Situations
Refunds may be declined where the product has been damaged through misuse, mishandling, unauthorized modification, improper installation, accidental damage, or failure to follow reasonable product instructions. Change-of-mind requests may not qualify unless explicitly accepted by AYIZM or required by applicable law. Items returned incomplete, damaged by the customer, or without required evidence may also be ineligible.
Refund Processing
Approved refunds will normally be processed using an appropriate available payment method. Processing time may depend on the payment provider, bank, mobile wallet, or other financial service involved. Any applicable return instructions must be followed before a refund or replacement can be completed.
Order Cancellation
Customers should contact support as soon as possible if they wish to cancel an order. Cancellation may be possible before an order has been dispatched or committed for delivery. Once an order has been dispatched, cancellation may no longer be available and the applicable return or refund rules may apply instead.
Shipping and Delivery Charges
Delivery, shipping, handling, or other service charges may be non-refundable once the related service has already been provided, unless the refund is required because of an error attributable to AYIZM or applicable law requires otherwise.